Case Studies & Testimonials
Melbourne University Publishing (MUP)
Reliable and affordable publishing of single copy reprints
BACKGROUND
Melbourne University Press was founded in 1922 to sell books and stationery to students. It soon developed its own
publishing program and in January 2003 became Melbourne University Publishing Ltd, a wholly owned subsidiary of the
University of Melbourne.
MUP publishes approximately 80 books and electronic products each year over a wide range of subject areas and
disciplines, and maintains a backlist of some 350 titles.
CHALLENGE
MUP was dissatisfied with the production and service of their current print on demand and digital supplier. Therefore, MUP looked around for an alternative supplier and met with Griffin Press to discuss what they could offer.
MUP wanted a supplier which could offer them more reliable production, a higher quality of customer service, and a
considerable improvement on turnaround time. They also wanted someone who could offer single copy re-prints at an affordable price.
SOLUTION
Griffin were able to provide MUP with the pricing they needed and a significant improvement on turnaround and customer service. They also arranged for MUP’s internet orders to be received directly at the plant. Postage of the finished books is then arranged globally.
Each time an order is complete, Griffin notifies the production staff at MUP so they are kept up to date with the status of their orders. The orders are tallied up at the end of the month and one invoice is sent to MUP for processing, reducing the amount of paperwork for them.
RESULTS
Griffin have managed to make the whole process as smooth as possible with little to no involvement after the initial set up. This has resulted in quicker and more reliable production of Print on Demand reprints when received via MUP’s online ordering portal.
Since partnering with Griffin, MUP has enjoyed a significant improvement in turnaround time and customer service. Sally
Head from MUP has stated that she is “very happy” with the service. “As soon as the files were received, the books were out in a matter of a few days and Griffin has kept me up to speed along the way.”
With the advent of Griffin Press’s new short run, digital capital investment, we can print one or one million copies of a book. We have successfully set up an automated system which takes away the manual processing for reprinting small numbers of books.